Shipping Policy

1. Shipping Areas

  • We currently ship within India to all major cities, towns and rural areas.

  • If you would like delivery to an international address, please contact us at ask@zinchocolate.com to discuss custom shipping options (rates, customs, etc.).

2. Shipping Methods & Carriers

  • We partner with trusted courier services such as [Courier Names – e.g. BlueDart, Delhivery, FedEx India] to ensure safe, prompt delivery.

  • All packages are handled with care and packed to preserve freshness and appearance of the chocolates.

3. Order Processing Time

  • Orders are processed within 1‑2 business days (excluding Sundays and public holidays) after payment confirmation.

  • If you order late in the day, it may be processed the next business day.

4. Delivery Times

ZoneEstimated Delivery Time
Metro Cities (e.g. Mumbai, Delhi, Bangalore)2‑3 business days
Tier‑2 & Tier‑3 Cities3‑5 business days
Remote or Rural Areas5‑7 business days

  • Please note: these are estimates. Delays can occur due to weather, courier network disruptions, or during peak festive seasons.

5. Shipping Charges

  • Standard Shipping depend on location.

  • For remote postal codes / very rural areas, there may be an extra surcharge; we will inform you if that applies before dispatch.

6. Packaging & Handling

  • Our chocolates are packed in insulated boxes / with cold packs as needed (depending on season) to protect against melting and to maintain quality.

  • Fragile packaging ensures minimal damage during transit.

7. Tracking Your Order

  • Once your order is shipped, you’ll receive a confirmation email / SMS with the tracking number.

  • You can track your package via the courier’s website or by contacting our support team at ask@zinchocolate.com 

8. Failed Deliveries, Returns & Re‑Delivery

  • If delivery is attempted but fails (no one available to receive, wrong address, etc.), courier will usually attempt re‑delivery. Multiple failed attempts or unclaimed parcels may result in return to us.

  • If your parcel is returned due to reasons beyond your control (incorrect address, unavailability), we may charge for redelivery or additional shipping costs.

  • Please ensure the shipping address is correct and that someone is present to receive the package.

9. Address Changes & Corrections

  • If you notice a mistake in your shipping address, contact us immediately. Once the order is dispatched, we cannot guarantee corrections, and additional charges may apply if the package is rerouted.

10. Damaged / Lost Packages

  • If your order arrives damaged (packaging broken, product melted, etc.), please take photos of:

    1. The outer package

    2. The product inside

    3. Any visible defects

    Send these images to ask@zinchocolate.com within 24 hours of delivery. We will arrange replacement or refund depending on the situation.

  • If a package is lost in transit (no status updates, or confirmed undelivered), we will initiate an investigation with the courier and aim to resolve it (replacement/refund) as per our discretion and in line with courier policies.

11. Seasonal & Weatheral Considerations

  • Because chocolate is sensitive to heat and extreme temperatures, during very hot months or during heat waves, we may delay shipping or upgrade packaging to ensure product integrity.

  • We reserve the right to hold shipments until conditions are suitable for safe transit.

12. Contact Us

If you have any questions about your order, shipping times, or anything else related, reach out to: