I. Applicability of General Sales Conditions

1.1. These General Sales Terms and Conditions apply to any and all purchases and sales that are in any way described, mentioned, promoted, or listed in the catalogue for ZIN (“We” or “Us”) for India. Any terms and conditions not expressly included herein are excluded. By placing an order, the Customer accepts these General Sales Terms and Conditions. ZIN reserves the right to modify these General Sales Terms and Conditions at any time. All new transactions with ZIN entered into after the effective date of any such modification shall be governed by the modified terms and conditions.

1.2. No additional conditions introduced by any purchaser shall be deemed applicable unless expressly accepted in writing by an authorized officer of ZIN. The failure to exercise one or more of its rights hereunder shall not be deemed a waiver of those or any other rights.

II. Requests and Confirmation

2.1. Orders may be placed Online or by telephone: +91 , Monday – Sunday, 10:00 AM to 6:00 PM

2.2. Once an order has been placed, cancellations or changes will not be accepted. However, in exceptional situations, ZIN will try to honour requests for changes. A fee will be charged if ZIN is able to effect a requested change. In no event can a change be made once a shipment has been accepted by the shipping service.

2.3. Each order is subject to approval by ZIN. ZIN reserves all rights to reject any order due to insufficient stock, incomplete customer information, or for any other lawful reason. ZIN undertakes to inform the purchaser within 2 business days following receipt of an order if there will be a problem fulfilling it.

III. Prices

3.1. Unless otherwise noted, all ZIN pricing and other charges are stated in INR, including 18% GST. Prices are subject to change.

3.2. Shipping charges, which are payable by the purchaser, are extra and vary by destination. Details are available upon request from ZIN.

IV. Payment at time of order

All purchases are subject to immediate payment by cash (dependent on total order value), debit or credit card, or mobile wallets (like GPay and Paytm).

V. Availability of Products

The catalogue lists all of the products that generally are available from ZIN. From time to time products may be out of stock or otherwise unavailable.

1. Delivery of Products

6.1. Product Shipping

6.1.1. The accuracy of the shipping information provided by the purchaser is crucial for ensuring proper delivery of orders. This helps allow ZIN customers to enjoy ZIN products for the full extent of their shelf life. ZIN cannot be held responsible for incomplete or erroneous delivery instructions.

6.1.2. After acceptance of an order, ZIN will prepare and forward it to the shipping service. Although ZIN can assure delivery to most specified locations, it is up to the purchaser to verify receipt with the shipping service. Failure to properly identify to the shipping service problems with delivery may result in the purchaser’s inability to make a successful claim. Most shipping services require a signature upon delivery. Once the product is delivered according to shipping instructions, neither ZIN nor the shipping service can be held responsible for loss or for damage caused by environmental conditions.

6.2. Shipping & Packaging Charges

6.2.1. Deliveries are made on BUSINESS DAYS and for an extra charge on Sunday. No deliveries are made on holidays. Hand delivery is available only in Mumbai.

6.2.2. Additional packaging charges are applicable for orders to be delivered outside the Mumbai region. Our packaging ensures that products reach you in the right condition for you to enjoy.

6.2.3. ZIN will not be responsible for delays caused by events beyond its control, including strikes, natural disasters or terrorism. Shipping times may be longer during busy holiday/festival seasons (Republic Day, Rakshabandhan, Independence Day, Ganesh Chaturthi, Dussehra, Diwali, New Year, etc.).

VII. Transfer of Risk

The purchaser assumes risk of product loss or deterioration once the product is tendered to the delivery service.

VIII. Criticisms / Complaints

8.1. ZIN prides itself on the high quality of its products and service. If you have a criticism or a complaint, please contact us at once. We will work hard to resolve the issue, but need your help to do so. Damage claims should be clearly described in writing, dated, and signed.

8.2. All claims must be received by ZIN within 48 hours of product delivery. Claims received thereafter may not be honoured.

8.3. No claim will be reviewed unless accompanied by a written explanation of the problem, video proof as well as the damages occasioned thereby. After analysis of the situation, ZIN at its own discretion, will determine the appropriate remedy, which may include a refund of payment or a reshipment of product.

8.4. ZIN shall not be liable for any special, indirect, incidental, punitive or consequential damages, including, without limit, loss of profit, revenue or other benefits arising from claims hereunder, or for claims against the purchaser by any third party.

IX. No Refund or Returns Policy

ZIN maintains a strict no refund or return policy.
Once products have been delivered to the recipient, ZIN does not accept returns of any kind under any circumstances. Please ensure accuracy of your order before confirming your purchase. In cases of proven defects or non-conforming products, you may contact our customer service within 48 hours of delivery as per our complaints process (Section VIII).

X. Right of Access and Correction

10.1. Our Privacy Policy Statement. Because of our concern with the protection of your private life and personal information, ZIN treats with the strictest confidentiality all personal information it receives about its customers. We will request from a purchaser only the information, including name, phone number, street and email addresses, necessary to fill and follow up on an order.

10.2. Customer Communications
You also are encouraged to tell us how we can keep you up-to-date with our product line, especially seasonal specials. We would be happy to communicate with you, and to have you communicate with us by mail, email or telephone.

 Our mailing address: Maharashtra.
Our email address: info@zin.com
Mobile: +91 

1. Warranty

11.1. ZIN guarantees the quality and freshness of its products for three weeks from the time they leave our boutique/factory in Mumbai or Thane, so long as they are handled and stored as mentioned on the packaging.

11.2. Except as set forth in this section, ZIN makes no express or implied representations or warranties with regard to its products, including any warranties as to the fitness of its products for a particular purpose. Any such additional warranties are hereby disclaimed.

XII. Governing Law

All of our transactions shall be governed by the laws of the State of Maharashtra without regard to its choice of laws provisions.

XIII. No Resale

Consumers agree that products purchased from ZIN are for personal use (including gift-giving) and shall not be resold. Thank you for shopping with us.